Verizon, one of the largest phone carriers in the U.S., sparked backlash last year when it took a major step to make it harder for customers to ditch the company and switch to another phone carrier.

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I'm that 5G guy. I've actually been here for every "G." I've reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the ...