Not every problem is safe to troubleshoot without involving IT; some simple DIY "fixes" could introduce security risks or complicate the diagnosis of underlying issues.

Enterprise technology failures are largely invisible. Research from TeamViewer, based on a global survey of 4,200 managers and employees, finds that the majority of digital dysfunction never reaches ...

This video outlines 100 technology problems that affect daily users across devices, platforms, and services. The footage highlights recurring issues that remain unresolved despite rapid innovation.

In recent years, the artificial intelligence (AI) landscape has shifted from quiet curiosity to relentless noise. Conference taglines, vendor solicitations, and slide decks all seem to begin with the ...

When a United Airlines “technology issue” halted several thousand flights a few weeks ago, it added another incident to a cascade of problems the airlines and national aviation system have seen in ...

More than 1,000 Newark flights have been disrupted this week. United blamed FAA technology and staffing for many of the disruptions. The airline issued travel waivers for affected customers. In this ...

Voice AI's biggest obstacle isn't capability — it's the skepticism left behind by systems that failed customers years ago. Here's how trust gets rebuilt. Conversational voice AI doesn’t have a ...

We meet a solutions architect who tells us that his defining characteristic is curiosity, and that for him success is in solving problems with technology, for people. In a recent episode of the First ...

We meet Stephen Kaufman, who has spent 25 years architecting solutions on behalf of Microsoft. Stephen tells us that his defining characteristic is curiosity, and how his first memory was of taking ...