The past decade has seen an unprecedented level of concern and action focused on improving the quality of American health care. Catalyzed in part by two Institute of Medicine (IOM) reports—To Err Is ...

Investigations of empirical relationships between test scores and criterion measures (e.g., training grades, supervisor ratings, job knowledge test scores) have long been central to the evaluation and ...

Performance measurement in nonprofit organisations has evolved into a multifaceted discipline that seeks to balance social mission imperatives with operational viability. Traditionally anchored in ...