Manufacturing has reached an inflection point. McKinsey’s research on scaling AI in manufacturing shows that organizations ...

Aetna’s new AI Medical Chart Review platform is helping the health insurance company dramatically streamline its annual review of records to identify gaps in care, improve patient outcomes, and save ...

Proposed RPM changes will require direct employee monitoring and may reduce payments, affecting care models improving patient outcomes under Medicare.

Microsoft's August 2026 Patch Tuesday delivers a large batch of improvements across Windows 11.

As companies hand more authority to AI agents, many are overlooking a growing risk: these systems behave more like digital ...

Ivanti CSO Daniel Spicer says LLMs have shown surprising effectiveness in early stages; but cost and human-in-the-loop ...

Global Capability Centres are crucial in driving innovation and shaping global strategies for businesses. The MachineCon GCC Excellence Awards 2026 highlight organisations that excel in operational ...

In 2024, the University of North Carolina at Chapel Hill transitioned to a new IT service management system to better meet user needs and lower maintenance costs. The success of the transition hinged ...

Quick Summary Struggling to streamline IT service delivery while maintaining efficiency, compliance, and user satisfaction? Discover the 10 best IT Service Management (ITSM) software solutions for ...

FEATURE Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter in the terms a proud dad uses to talk about the art work his kids taped to ...

In 2026, workflow automation tools have become a core requirement for enterprises looking to modernise operations, improve efficiency, and scale digital transformation initiatives. Manual hand-offs, ...