Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Search has been replaced with Agentforce which can produce unreliable results and takes longer to find the information you ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

It's only been a year since Agentforce was first mentioned at 2024's Dreamforce. Twelve months on Salesforce CEO Marc Benioff ...

With the AI agent platform Salesforce Agentforce 360, companies can develop AI agents in the future. In Agentforce IT Service ...

Salesforce Starter Suite allows you to send up to 2,000 emails per month, which should be sufficient for most small ...

Cloud-based software and AI Customer Relationship Management (CRM) provider Salesforce has announced the general availability of Agentforce 360, the “culmination of a year of transformation, ...

Salesforce joins Microsoft and Google in the race to operationalize AI for enterprise productivity by embedding intelligent agents across its cloud ecosystem.