The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Generative AI tools are putting a new spin on the age-old chore of writing and consuming technical documentation. The key is ...

Modern dining ventures rely on far more technology than most guests ever realize. What once revolved around kitchens and cash registers now depends on intricate ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

In today’s 2-Minute Tech Briefing, Salesforce launches Agentforce IT Service to automate IT support with agentic AI, Otter.ai ...

The UK government has issued a new order to Apple to create a backdoor into its cloud storage service, this time targeting only British users’ data, despite US claims that Britain had abandoned all ...

Homewide, a subsidiary of Mohammed Hareb Al Otaiba (MHAO) Group, is set to open a new service centre in Abu Dhabi, marking a significant step in the company’s nationwide strategy to strengthen ...

Cory Doctorow’s theory of “enshittification” explains how tech platforms rot from within. As AI grows more profitable—and ...

The following is a news release from the City of Pocatello. The City of Pocatello is excited to announce the launch of its new mobile app, Pocatello – The One and Only, available now in both the Apple ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

A Cincinnati Health Department spokesperson says states can tap their general fund to fill gaps, something Ohio is believed ...

The next release of Agentforce will provide a platform for building, deploying, and controlling agents to power the agentic ...