Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

It's only been a year since Agentforce was first mentioned at 2024's Dreamforce. Twelve months on Salesforce CEO Marc Benioff ...

Agent-based systems, automation and margin discipline take center stage as Salesforce reshapes its enterprise operations at ...

Confidence in conversational commerce will likely grow now that established brands like Walmart are working with ChatGPT, a ...

Salesforce Starter Suite allows you to send up to 2,000 emails per month, which should be sufficient for most small ...

One of the ASX’s most reliable technology performers has unveiled its major foray into artificial intelligence.

Pro forma Enterprise ARR was up 12% cc yoy in Q3 2025, driven by a strong TeamViewer standalone Enterprise ARR performance of ...

Virtual assistants handle administrative and logistical tasks for entrepreneurs, small businesses, and busy executives. From ...

"What should I keep in-house (i.e., do with teams inside the company's four walls), and when should I use an agency?" That marketing/advertising dilemma may be one of the most persistent. In the ...

For decades, IT teams and employees alike have dealt with frustrating productivity drains brought on by ticket-based IT Service Management (ITSM) processes. Designed to handle thousands of requests, ...

Bethany Silva: There are several compelling benefits. Predictive maintenance greatly increases equipment reliability and ...