Nikola Mrkšić is the CEO & Co-founder of PolyAI, a leading provider of enterprise-ready voice assistants built for customer ...

2. Adopt an AI-first stack from day one. Use AI-forward customer relationship management (CRM) for automatic notes, call ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

As Direct Travel sees it, the deal to acquire ATPI signals a new playbook: grow big enough to compete globally, but stay nimble enough to outmaneuver the giants. Direct Travel, which was acquired last ...

Richland plans to increase sales tax to 8.8% on Jan. 1, 2026, three months early Tax hike replaces $20 car tab fee, raising $2.5M annually for street maintenance Council approved move without public ...

The government on Wednesday said seasonally adjusted new home sales in August jumped by 20% from the previous month, which was a bigger increase than expected and marks a three year high. CBS News ...

‘I call it the n-word’ Trump goes off script while discussing nuclear weapons with military command - Missing this one pay date may be too much for Trump, Congress to prolong the government shutdown ...

Coming off a fiscal year that saw the opening of 24 net-new warehouse stores, Costco is planning a total of 35 new locations in FY 2026, which ends in August 2026. Five of these new stores will be ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...

NEW YORK (AP) — Tesla reported a surprise increase in sales in the third quarter as the electric car maker likely benefited from a rush by consumers to take advantage of a $7,500 credit before it ...

NEW YORK (AP) — Six months after Elon Musk left the Trump administration to the great relief of Tesla investors worried about boycotts, the world’s richest man has announced some good news: Sales of ...