Oscar-winner Christopher Nolan will debut his epic film The Odyssey in India ahead of its 17 July release. Matt Damon stars as Odysseus in this highly anticipated adaptation.

Few Bollywood comedies have enjoyed the lasting popularity of the Welcome franchise. From Uday Shetty's unforgettable one-liners to Majnu Bhai's funny paintings, Nana Patekar and Anil Kapoor created ...

Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based ...

Threat actors are initiating cross-tenant Microsoft Teams communications while impersonating IT or helpdesk personnel to socially engineer users into granting remote desktop access. After access is ...

Criminals can more easily pull off social engineering scams and other forms of identity fraud thanks to custom voice-phishing kits being sold on dark web forums and messaging platforms. These kits are ...

NiCE Interactions 2025, held in Las Vegas from June 16-18, brought together more than 3,000 customers, partners, and industry analysts. There were three highlights of the conference. Reimagining ...

In my classroom, I used to see it all the time: students who needed help but wouldn’t ask for it. Some would stare at their work, hoping for a sudden spark of clarity. Others would tap their pencils, ...

Looking for the best contact center CRM? Explore the top software and compare features, pricing, and pros and cons to find the perfect fit. Call center representatives use CRM software specifically ...

The BlackBasta ransomware operation has moved its social engineering attacks to Microsoft Teams, posing as corporate help desks contacting employees to assist them with an ongoing spam attack. Black ...

Cybercriminals who have been using the Black Basta ransomware have been observed abusing the remote management tool Quick Assist in vishing (voice phishing) attacks, Microsoft reports. Active since ...