Last year, a Harvard study on chatbots drew a startling conclusion: AI companions significantly reduce loneliness. The researchers found that “synthetic conversation partners,” or bots engineered to ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...

Because AI hasn't quite yet been infused into every single Microsoft product and service, the company today announced a new AI chat bot template for its Teams Toolkit for Visual Studio Code. Microsoft ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...

If you follow generative AI news at all, you’re probably familiar with LLM chatbots’ tendency to “confabulate” incorrect information while presenting that information as authoritatively true. That ...

Hackers and propagandists are turning to generative artificial intelligence chatbots like ChatGPT to make their operations seem more convincing to native English speakers, a senior official at the ...

Samsung Electronics has banned the use of ChatGPT and other AI-powered chatbots by its employees, Bloomberg reported, becoming the latest company to crack down on the workplace use of AI services amid ...