If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

High rating highlights Scality’s ability to deliver cyber-resilient storage and world-class customer supportSAN FRANCISCO, ...

Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, today announced an outstanding ...

Claims management demands a rare mix of skills – balancing client expectations, adapting to new technology and navigating ...

Find out more about How is the smart workplace impacting Human Resources models and talent management? Read now.

The Net Promoter Score (NPS) of PrivatBank among corporate clients has been growing by several percentage points each quarter ...

Forvis Mazars LLP, one of the largest public accounting and consulting firms in the United States, has achieved a Net Promoter Score® (NPS) of 84 in its most recent round of client feedback ...

The Mercer report has flagged limited coverage of informal workers, poor adequacy, and regulatory fragmentation as key ...

For many organizations, the Net Promoter Score (NPS) is treated as just another reporting metric, a retrospective pat on ...

Engagement efforts often fail because culture is ignored. Dell’s decline shows programs are not enough. Curiosity builds connection and helps stop quiet quitting.

Selling your business is one of the most significant milestones in an entrepreneur's journey — but it pays to be ready. The ...

Does this customer-driven transformation truly impact the bottom line? Is there business sense in the adoption and ...