The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Smart speakers and digital assistants are transforming our lives in subtle, useful ways With all the artificial intelligence ...

As the travel industry undergoes a digital transformation, digitization and automation have revolutionized the way we plan and experience our journeys. AI-powered virtual assistants and chatbots have ...

Virtual Assistant part of TD strategy to deliver faster and simpler digital experiences while maintaining trusted advice ...

When users first try virtual assistants (like Siri, Google Now, Cortana, M or Alexa), they’re struck by the idea that they’re talking to a computer, rather than a person. That much sounds obvious. In ...

Welcome to What Is, a new column on dedicated to giving simple answers to complex things that affect the products around you. Got a question? Nothing’s off limits. Submit yours to [email protected] ...

Opinions expressed by Entrepreneur contributors are their own. She called in sick her first day, was late on her second, and by the third she had to be fired. Not exactly what I expected after hearing ...

When hiring a virtual assistant from another country, consider their cultural knowledge as well. Do they have a good understanding of your culture and business practices? Do they understand the ...

Editor’s Note: Brant Ward is senior director of advanced speech design at Nuance Communications, a company that provides voice and language solutions for businesses. The opinions expressed in this ...