Maybe you are facing random computer freezes and reboots! In such cases, we have to first find out if it’s a hardware-specific problem or a software-specific problem. System instability can be caused ...

You're the computer whiz in your circle of friends and family, which means, inevitably, somebody is going to call for tech support. If you can't fix it in person, these are the best approaches we've ...

Teach your users these do-it-yourself tricks to repair computer problems and help minimize the strain on IT support. Users don’t have to be computer whizzes to solve many basic computer problems ...

In this IT tale, a techie lands his first job working at a support center -- and learns to really listen to what a caller is saying Back in the mid-’90s, I worked at a support center for a line of ...

Microsoft offers numerous useful tools that can help users and admins diagnose problems in Windows 10 and 11. Here’s how to use them for best results. As people use Windows 10 or 11 in their daily ...

Although most do not know the source, tens of millions are dealing with computer problems that are consistent with problems caused by spyware or viruses: In sum, 68% of home internet users, or about ...