Global digital business services leader TP (ex-Teleperformance) today announced the company is expanding its operations in Brownsville, Texas, with the opening of a second operations center and more ...

In some cases, they’ve already wiped out sizable chunks of their customer service operations, together representing thousands ...

Companies are increasingly replacing call center workers with AI-powered chatbots and voice agents, triggering job cuts and reshaping the global customer service outsourcing industry.

September Nasdaq 100 E-Mini futures (NQU26) are up +1.12% this morning as investors continued to pile back into AI-related ...

MANILA, Philippines – Two companies are investing nearly P500 million to expand information technology and business process management (IT-BPM) projects registered under the Philippine Economic Zone ...

Morningstar Quantitative Ratings for Stocks are generated using an algorithm that compares companies that are not under analyst coverage to peer companies that do receive analyst-driven ratings.

Global digital services leader TP (formerly Teleperformance) today announced it has been named a Leader in Everest Group's Healthcare CXM Intelligent Operations PEAK Matrix® Assessment, reinforcing ...

Microsoft, Uber, ou le géant de l'hôtellerie Hyatt réduisent déjà leurs effectifs de service client, à mesure que ...