Households equipped with smart meters could be entitled to automatic £40 payments each time they experience one of three specific issues, as new regulations take effect. However, Ofgem is still ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

More than half of energy customers with a smart meter have found the devices stopped working when they switched supplier, research suggests. Which? found that almost six in 10 of those surveyed (58%) ...

The smart devices work by sending regular updates about a person's energy usage to their supplier, so residents can track their consumption and keep their bills down. Experts have warned that the ...

The issue has triggered thousands of complaints through the LESA helpline (1912), but a large number of bill review requests continue to remain pending, leaving consumers frustrated ...

After months of problems with my wireless router suffering from signal degradation and HBC switching out the router five times, the problem has been narrowed down to the fact that both wireless ...

The new BJP-led state government has taken up the task of installing smart meters across Bengal after the previous government ...

They’re called smart meters. And both Con Edison and NYSEG utility companies say they are a way for customers to keep watch on energy use and to save money. Con Edison said on its website it has ...