Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...
7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...
DEAR MISS MANNERS: Can you please advise me on how to quickly and politely end a call with a customer service agent after the issue I’m calling about has been resolved? The agents often continue to ...
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