The moment when warm, paper-thin crepe meets cool whipped cream at Nori Nori in Sandy Springs might be the closest thing Georgia has to a religious experience without involving a church pew.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

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Traditionally, the word “ braindump ” referred to someone taking an exam, memorizing the questions, and posting them online ...

That is exactly what the AWS Developer Associate Certification Exam measures. It validates your knowledge of AWS SDKs, ...

INDIANAPOLIS, Ind. (WSBT) — Police are working to track a threatening phone call that put one of Indiana's largest high schools under a lockdown. The phone call came into Westfield High, just off ...

Donald Trump has dubbed nuclear weapons the “n-word” as he appears to go off script whilst addressing military leaders. Speaking in Quantico, Virginia on Tuesday (30 September), the US president ...