The Net Promoter Score (NPS) of PrivatBank among corporate clients has been growing by several percentage points each quarter ...

If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

Rich Communication Services is transforming the basic text message into a powerfu marketing channel that is set to redefine ...

When companies commit to prioritizing employees' experience during an acquisition, they ensure a smooth transition that ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Southwest Airlines (LUV) stock is in focus after the company's third quarter earnings showed a surprise profit. Southwest ...

For many organizations, the Net Promoter Score (NPS) is treated as just another reporting metric, a retrospective pat on ...

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When Samantha Edwards joined NP Digital as group business director in April 2021, she was the agency’s first Australian hire ...

Focus on agile and digital transformation at full speed in Forbes Romania ✅ Afla cele mai noi informatii din sfera Forbes ...

Parks Associates projects that the U.S. smart home device market will generate $15 billion in annual sales revenue by 2029.

AI’s real power lies not only in logistics efficiency but also in building long-term relationships with customers. Their ...