Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. In a world that seems ...

As earnings season approaches for public QSRs, burgers and hot dogs aren’t the only things being grilled. Executive ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

EPFO: Members registered on the UAN portal can access their EPFO details by giving a missed call to 9966044425 from their registered mobile number. If the member's UAN is seeded with any one of the ...

‘I call it the n-word’ Trump goes off script while discussing nuclear weapons with military command - Missing this one pay date may be too much for Trump, Congress to prolong the government shutdown ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

GO plc has become the first Maltese telecoms operator to launch Voice over Wi-Fi (VoWiFi), commonly known as Wi-Fi Calling. The technology, formally known as Voice over Wi-Fi (VoWiFi), follows the ...

After 30 years in B2B marketing and CABs, one veteran shares final lessons on building programs that inspire trust, action ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.