If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

SOUTH BEND, Ind. (WSBT) — Tech company Qualtrics announced on Monday its new signed agreement to invest $6.75 billion to acquire healthcare company Press Ganey Forsta. Press Ganey Forsta was founded ...

Shoppers are getting a head start on their holiday purchases to avoid missing out on major sales, according to a new survey from Wallethub. The personal finance company conducted a nationwide survey ...

Deal is among the biggest in the CX software space; Qualtrics confirms and calls it a win for AI-powered experience management. Qualtrics, the customer experience software provider known for its CX ...

Content-based "contextual" advertising continues to essentially get a thumbs down from brands -- especially when it comes to media buys on connected TV (CTV) platforms, according to a recent Gracenote ...

A new veterinary artificial intelligence (AI) company, OpenVet, announced that its AI reasoning system achieved a perfect score on the North American Veterinary Licensing Examination (NAVLE). The ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

On Monday, the software group Qualtrics announced that it would acquire Press Ganey—an industry leader in patient experience, employee engagement and care quality data analytics—for $6.75 billion.

Highlighting the Solutions Transforming Data Accuracy, Automation, and AI-Driven Revenue Integrity at the Minneapolis ...

Think of your credit score as your money report card. Banks and lenders look at it when you apply for a credit card, a car loan, or even a home loan. A high score tells them you’re reliable with ...