Do you have a Canada Revenue Agency (CRA) online account? While it’s not mandatory to have one, a CRA account can make managing your personal and tax information much more convenient. The CRA is ...
Changes tackle the burden of phone calls and service backlogs The Canada Revenue Agency (CRA) is in the middle of a 100-day ...
Finance Minister François-Philippe Champagne announced the plan earlier this month, calling the agency’s service levels ‘unacceptable’ ...
Canada’s auditor general has recommended that the Canada Revenue Agency “align staffing levels with call volumes” to reduce ...