Overcontributions to tax-free savings accounts (TFSA) continue to be a big problem for thousands of Canadians, as well as a ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

OTTAWA — Despite hundreds of millions of dollars of investments since a devastating 2017 audit, the Canada Revenue Agency’s ...

Canada’s auditor general has recommended that the Canada Revenue Agency “align staffing levels with call volumes” to reduce ...

Between February and May, staff from the Auditor-General’s office placed 167 calls to the CRA with general tax questions.

Good morning. A new Auditor-General report finds the Canada Revenue Agency’s call centres have become slower, smaller and ...

Changes tackle the burden of phone calls and service backlogs The Canada Revenue Agency (CRA) is in the middle of a 100-day ...

A scathing report called out Canada Revenue Agency call centres for long wait times and giving inaccurate information — ...

Ottawa, Ontario Canada Revenue Agency As we near the halfway point of the Canada Revenue Agency's (CRA) 100-day Service Improvement Plan, launched on ...

The Canada Revenue Agency’s contact centres provided accurate responses to individuals' questions about taxes only 17 per cent of the time between February and May 2025, the federal ...