"The deal looks great at first, but hidden charges at the end hike up the price — that’s Drip Pricing, a Dark Pattern!", said ...

The Second Deputy Governor of the Bank of Ghana, Matilda Asante-Asiedu, has advised commercial banks to strengthen ...

For example, I was recently waiting for a package promised to be delivered by noon, though the tracking information said it ...

Danny Guselli asks KZN to share their stories that go against the popular teaching that the 'customer is always right'.

Apple's been putting out high quality premium devices for decades now, but even with a brand as august as this one, not every ...

Many consumers experience hidden fees during online shopping, particularly during major sales events like Flipkart's Big Billion Days or Amazon's Great Indian Festival.

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Since 1998, AllHipHop.com has pioneered delivering Hip-Hop news. Get our daily email for exclusive, breaking news, and weekly ...

Enshittification author Cory Doctorow says specific policy choices led to today’s broken web — and could lead us out.

A new Honda Civic should feel like a safe decision, but one driver walked away from a test drive with a different impression.

PG&E customers should have received a credit of almost $60 on their utility bill this month. Here's how to make sure you got ...

The rebranding as crypto companies came after years of losses in a variety of niche enterprises that include making ...