Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

With deep integrations into platforms like Salesforce, Jira, and Slack, the system lets agents research, create reports, and ...

With the AI agent platform Salesforce Agentforce 360, companies can develop AI agents in the future. In Agentforce IT Service ...

Salesforce Starter Suite allows you to send up to 2,000 emails per month, which should be sufficient for most small ...

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on ...

Cloud-based software and AI Customer Relationship Management (CRM) provider Salesforce has announced the general availability of Agentforce 360, the “culmination of a year of transformation, ...