One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

With the AI agent platform Salesforce Agentforce 360, companies can develop AI agents in the future. In Agentforce IT Service ...

Salesforce CEO Marc Benioff says the cloud-based software company is saving about $100 million every year by using AI to enhance its customer service operations.

The integration of Slack with Agentforce is a key element in the company’s strategy to bring agents closer to where people ...

Cloud-based software and AI Customer Relationship Management (CRM) provider Salesforce has announced the general availability of Agentforce 360, the “culmination of a year of transformation, ...

At Salesforce’s annual Dreamforce event for customers last year, CEO Marc Benioff told roughly 45,000 attendees that using ...

David Yurman is a privately-held jewelry company based in New York. Founded by a sculptor and a painter, the House of Yurman ...

Part of the problem is our casual attitude to data readiness and AI audits during due diligence. These can bite back ...

Today, 68% of retail customer service is handled by AI bots. Efficiency is undeniable — but empathy remains the ...

Wall Street is debating how big a threat OpenAI and its portfolio of artificial intelligence products pose to enterprise software companies.

Jungle Driving, the newly relaunched teen driver's education franchise with a life-saving mission to make roads safer for the next generation, is accelerating its technology strategy under the ...