Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

The integration of Slack with Agentforce is a key element in the company’s strategy to bring agents closer to where people ...

Confidence in conversational commerce will likely grow now that established brands like Walmart are working with ChatGPT, a ...

Salesforce Starter Suite allows you to send up to 2,000 emails per month, which should be sufficient for most small ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

Losing your job can be stressful. But workers can do several things before, during and after layoffs to be prepared for their ...

Virtual assistants handle administrative and logistical tasks for entrepreneurs, small businesses, and busy executives. From ...

"What should I keep in-house (i.e., do with teams inside the company's four walls), and when should I use an agency?" That marketing/advertising dilemma may be one of the most persistent. In the ...

Meta’s efforts to expand its core business beyond online advertising involve pitching companies AI-powered chat tools that ...

Slack is testing an update for Slackbot that transforms it into an AI assistant. Presently, it operates as a tool for ...