SAP deflected support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right metrics, and ensuring data quality.

Cloud and Cloud ERP Suite revenue growth continues, with a strong backlog, which suggests that SAP is not saturated yet. SAP has a wide moat with huge stickiness and high switching costs, which leads ...

A decade later, ERP giant struggles to convince legacy customers to upgrade More than a decade after SAP's S/4HANA in-memory ...

Enterprise software giant SAP SE today announced a wave of AI-powered updates to its Business Suite core applications, extending across finance, supply chain, procurement and more. The new features ...

The technology giant said at its Connect conference last week that it will launch the supply chain tool next year and the CX ...

At Connect, SAP was definitely taking another swing at the CX and Customer Relationship Management (CRM) market, mostly ...

SAP private cloud users risk a price increase of 10% or more when they renew, while on-premises customers are likely to face ...

Digital leaders from Marston’s and Baker & Baker explain how they engaged with NTT Data Business Solutions to deploy S/4HANA.

Boomi, a leader in AI-driven automation, announced the general availability of native Change Data Capture (CDC) ingestion for SAP data. Available now, the new capability enables enterprise teams to ...

Simplement, an industry leader in SAP data solutions, today announced its Roundhouse platform supports SAP data ingestion and transformation for Microsoft’s business process solutions. Customers have ...

The customers of software group SAP are suffering severe declines in revenue and earnings while at the same time facing intensifying pressure to hike IT spending to go digital, a survey showed on ...

Remember the early days of getting directions online? You'd go to a site like MapQuest, put in your start and end points, and print out 10 pages of turn-by-turn directions. It worked great... until ...