SAP deflected support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right metrics, and ensuring data quality.

Codan's Chief Human Resources Officer, Marjolijn Woods, joined me to discuss Codan's use of SAP's products and services, and ...

Following S/4HANA's launch in 2015, users were given the option of on-prem or cloud deployments. However, SAP now strongly ...

For many years there have been numerous reports about apparent customer discontent with the SAP roadmap to move customers to ...

SAP's (SAP) third-quarter results demonstrated cloud growth combined with a better-than-expected customer pipeline, which ...

The news comes as SAP revealed new research claiming that, while investment and interest from businesses in AI remains strong, the need for a long-term strategy and focus is key.

SAP’s CEO, Christian Klein, said that artificial intelligence is the key reason why customers are signing deals with the ...

The technology giant said at its Connect conference last week that it will launch the supply chain tool next year and the CX ...

In a recent survey, 85% of people said work-life balance is more important to them than pay. Here's how to achieve this in ...

Global enterprise software company SAP SE has unveiled a new generation of artificial intelligence tools designed to change ...

Cloud business revenue was up 27% to $6.13 billion, up more than 25% for five quarters in a row, noted CEO Christian Klein.

At Connect, SAP was definitely taking another swing at the CX and Customer Relationship Management (CRM) market, mostly ...