Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

The Department of Labor Wage and Hour Division recently released an opinion letter regarding calculation of hours of FMLA leave for individuals whose schedules include mandatory overtime and who may ...

Keith Groller has covered sports at The Morning Call full-time since 1982. He's been inducted into five local Hall of Fames for his coverage, won the Publisher's Excellence award in 1999, and won ...