Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Over the last year, more than 500 Taco Bell restaurants began using voice AI in their drive-thrus. They quickly learned that ...

Generative AI is enhancing the driver experience in last-mile routing.

John Chambers was a key architect of past waves of technology innovation as CEO of Cisco. He believes the innovation that AI ...

The difference between AI success and failure often comes down to five strategic choices that leaders make about their data ...

The bottom line is AI as a feature set has a crucial role to play in data governance and data protection – not only shielding ...

Now, let’s dive into the 20 toughest AWS AI Practitioner certification exam questions. Good luck, and remember, every great cloud career in the age of AI starts with understanding how AWS brings ...

Transformational leadership elevates the modern workplace by inspiring employees through purpose, vision and personal ...

The Denver Business Journal recently sat down with chancellors and presidents of local universities and colleges to dig into ...

Amanda Silver's leadership has helped shape Microsoft’s evolution toward open-source collaboration. Learn more in this ...