When witnesses see a robot mistreated, some copy the rudeness while others step in to help. Design and values decide the ...

Salesforce Chairman and CEO Marc Benioff recently declared that “Agentic AI” is the next revolution, where humans and ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

Getting local support for green projects in regional Australia is one of the thorniest problems of the energy transition. But ...

Speaking of the menu—let’s talk about what makes people drive across Texas to eat at this unassuming burger joint. The star of the show is undoubtedly the Giant Hamburger, which lives up to its name ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

A former server shares simple, human tips for getting better restaurant service — including why a quick fist bump beats a ...

After 30 years in B2B marketing and CABs, one veteran shares final lessons on building programs that inspire trust, action ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...