Parlance has advanced its healthcare voice AI on two fronts: self-service configuration that lets contact center managers update greetings, broadcast messages, and FAQ answers instantly — and an ...

The EPOS Impact 1000 Series has been cut from 10 variants to just 5, making it easier to choose the right model of headset ...

New integration combines Webex Contact Center with SuccessKPI's AI-native WEM platform to optimize performance across human and AI agents ...

A financially motivated Russian threat actor tracked as UAT-11795 is using trojanized software to steal credentials and cryptocurrency by deploying a new backdoor called Starland RAT. Attacks have ...

Cisco patches four critical flaws in Webex Services, including SSO and Identity Services Engine RCE bugs No exploitation reported before fixes; users must update SAML certificates in Control Hub ...

Next question. Given the last 3 quarterly reports, Matthew has stated that the cost control has worked. And given Dubber is focused on revenue growth, a 4% drop in revenue, excluding VMO2 lost revenue ...

The next evolution of the company's AI employee, Iris now listens across Zoom, Microsoft Teams, Google Meet, and Webex — ...

The company has headed off shadow AI use by providing employees with an ever-evolving, multi-use tool that, from coding copilot to HR assistant, saves employees several hours of work each week. Since ...

Arista Networks, Inc. ANET is increasingly focusing on CloudEOS Edge as it expands beyond data center switching into cloud, WAN and enterprise edge networking. The move aligns with the growing shift ...

10/18/24 UPDATE: This review has been updated with instrumented test results for an ST AWD model. Whether you love technology's ever-encroaching presence in our daily lives, some truths remain: People ...

Speaking at UKAuthority's Smart Places & Smart Communities 2026 event, I focused on a narrower question that sits underneath ...