Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

The next release of Agentforce will provide a platform for building, deploying, and controlling agents to power the agentic ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Voice technology is quietly becoming part of everyday work life. Not long ago, talking to machines felt awkward. Now it feels ...

Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

The holiday season has become a stress test for retail customer experience. Sales and site traffic surge to record levels, and service demand spikes just as expectations for speed and personalization ...

And then he will obviously be talking about OCI and Oracle Infrastructure; followed by Mike, who will take a discussion first initially on the application business and then Mike will then continue on ...

Amazon stock should benefit as AI investments shift its risk-reward profile and offer a unique opportunity despite falling ...

This isn’t the first instance of a January 6 insurrectionist pardoned by Donald Trump being arrested again—and it likely ...

Medicare's "dirty little secrets" - the hidden costs, coverage gaps and commission conflicts that could cost retirees ...

The stars of AdHoc's superhero workplace comedy Dispatch discuss the importance of grounding the absurd and their dream ...