Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Raleigh Orthopaedic is one of North Carolina's largest independent orthopedic practices with 54 providers and six locations across the state. It has been specializing in musculoskeletal care for more ...

President Trump announced that he was imposing sanctions on Russia for the first time in his second term, underscoring his ...

‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...

Nick Mariano's fantasy football waiver wire FAAB bidding guide for Week 7 (2025) -- how many FAAB dollars (free agent acquisition budget) to spend on waivers.

CLEVELAND, Ohio - On a wall in the office of U.S. Rep. Dave Taylor, the stripes of an American flag were twisted into a Nazi ...

Salesforce concluded Dreamforce 2025 with insights into agentic artificial intelligence and the impact on software-as-a-service.

What you should knowThe Phillies, down 2-1 in the series, play the Dodgers in Los Angeles again tonight in Game 4 of the NLDS. A win and the Phillies will force Game 5 at Citizens Bank Park Saturday ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...