Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

FHIA Remodeling sells and installs windows, doors and kitchen and bathroom fixtures throughout Florida. Its products include impact windows and storm doors that withstand the state’s severe weather.

Freelancers must offer clarity in their positioning to command higher rates and differentiate themselves beyond just price.

Over the last year, more than 500 Taco Bell restaurants began using voice AI in their drive-thrus. They quickly learned that not all AI is created equal. The feedback online was swift, and mostly ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

In today’s world, purpose can no longer be a static statement on a wall or a quarterly report. It must be embedded in the ...

After their original bidder backed out amid conflict of interest allegations, MassDOT is starting the proposal process for ...

The Department of Transportation will rebid the service plaza contract that led to a messy public fight between the original ...

Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial, ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

The ePTF (electronic personnel transaction form) application is used to collect data about and process appointments for all funding sources. Data is used to hire new employees, reappoint existing ...