Britons are being hit by a tidal wave of 'robo calls' which use technology to mimic the voices of human call centre agents. The Information Commissioner's Office, which enforces data protection rules, ...

Salesforce Service Cloud is where the majority of agentic use cases currently are. This is an area where there is high ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

The Commerce Commission said it received 424 complaints about the meal box delivery service and its sign-up, re-activation, ...

Leaked phone records and scam operators’ internal documents show how 200 Irish people lost hundreds of thousands of euro ...

Raids on four Belgrade call centres in 2023 disrupted a multinational fraud operation that duped an estimated 70,000 people worldwide out of some 250 million euros, but the ringleaders were never ...

The holiday season has become a stress test for retail customer experience. Sales and site traffic surge to record levels, and service demand spikes just as expectations for speed and personalization ...

The proposed national AI framework prioritises flexibility over legislation, but institutional hurdles, not policy design, may be the real bottleneck. Using an example of how an AI-powered ...

The Palestinian producer behind 'The Sea,' Israel’s contender for best foreign film at the Oscars, has argued against Hollywood's Israel boycott.

Rather than promoting inclusion, the compradorial policymaking approach excludes and undermines homegrown research and institutional capability, especially progressive South African researchers, ...