Salesforce Service Cloud is where the majority of agentic use cases currently are. This is an area where there is high ...

The holiday season has become a stress test for retail customer experience. Sales and site traffic surge to record levels, and service demand spikes just as expectations for speed and personalization ...

Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

At WebexOne, Cisco announced new agentic AI capabilities and an open platform, as well as the addition of new AI features to ...