CRM platform Hubspot changed its AI pricing model to be based on outcomes rather than access. Traditional access pricing ...

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...

AI adoption has influenced how organizations use and measure customer experience technology stacks. As a result, ...

Users can interact with enterprise customer data through Claude — and Salesforce has handed its interface, user workflow and ...

Businesses need voice-based AI agents that can interact naturally, quickly and follow established processes. With Alma, ...

Collaboration between IT and business teams is important for AI success, according to a recent Alteryx study of 1,400 IT ...

What happens when an AI agent outlives its project, retains access after its owner leaves, or becomes embedded in obsolete ...

Increasingly, customers can buy work rather than access to the software used to do it. This changes what customers buy and ...

CRM convergence, 2026's first eight months reveal how context and human oversight drive customer experience gains.

Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.

Four new products aim to govern agentic capabilities in Genesys Cloud, and Genesys also updated its own virtual agent.

Issues with data security/governance, AI trust, system integration, poor data quality and skill gaps limit agentic AI ...