As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

Microsoft has come out with support for unified communications in a big way with its Live Communications Server portfolio. Traditional telephony suppliers, including Alcatel, Avaya, Cisco, Genesys, ...

For years, Microsoft Unified Support operated as the de facto model for enterprise IT—slow (or sluggish) , expensive, and often rigid by design. But a new generation of organizations is reassessing ...

What’s going on with video as it pertains to unified communications, streaming, and projection? For the past several months, I’ve been working on the creation of several new unified communications ...

The world's largest IT and communications vendors are divided in the way they intend to offer unified communications. Unified communications is an evolution of voice/data convergence that aims to ...

NEW YORK — Microsoft Corp. and Nortel Networks Ltd. yesterday jointly announced a road map for delivering unified communications technologies as part of a development and marketing alliance they ...