In Gretchen Berg’s debut novel, "The Operator," a gossip-hungry telephone switchboard operator in 1950s Ohio listens in on calls.(William Morrow) In Gretchen Berg’s debut novel, The Operator ...

AI is moving into jobs in food services and retail traditionally best left to humans. Can the imperfect tech give customers ...

Women dominated the switchboard operator field in the early 20th century, growing from 88,000 in the U.S. in 1910 to 235,500 by 1930. Soon telephone users could call each other directly, leading ...

Grace Ocean Private, the Dali's operator, sued Hyundai over the ship's manufacturing, alleging the ship's switchboard had ...

A reunion of Maine switchboard operators highlights the challenges of making a phone call more than 50 years ago and what it was like to handle emergencies, rude customers and delicate situations.

Until the 1970s, a switchboard operators' assistance was often needed for person-to-person, collect calls or to report a crime. And at a recent reunion in Maine, some former operators shared a few ...

Women dominated the switchboard operator field in the early 20th century, growing from 88,000 in the U.S. in 1910 to 235,500 by 1930.