Avaya today introduced Avaya Outbound Contact Express, a turnkey hardware, software, and support services solution for midsized contact centers to help them streamline the adoption, implementation, ...
SALT LAKE CITY, June 3, 2014 /PRNewswire/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a leader ...
OnviSource has announced a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire's outbound communication solutions, aiming to ...
Zendesk has acquired Outbound.io for an undisclosed sum. Outbound has developed proactive customer communication software that improves customer lifecycle management. Zendesk should win with the ...
RESTON, Va. & SAN FRANCISCO--(BUSINESS WIRE)--Neustar Inc., a TransUnion company and LiveVox Holdings, Inc. (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement ...
RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...
Editor's note: We’re kicking off a three-part series from new CMSWire contributor Andrew Neff on the state (and speed) of voice AI. Part 1, launching today, sets the baseline: how far voice AI has ...
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