Affinity diagrams are a great method to help you make sense of all your information when you have a lot of mixed data, such as facts, ethnographic research, ideas from brainstorms, user opinions, user ...

I’m developing an affinity for affinity diagrams. In case you don’t know what an affinity diagram is—and there is no reason you should—it’s an exercise intended to get a bunch of diverse-minded people ...

Samsung Electronics had experienced a series of quality-related problems, including the recall of one of its LCD TV models. Unfortunately for quality director Kevin Sarni, there was no single root ...