Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers Automated ...

SAN FRANCISCO & BRUSSELS, Belgium--(BUSINESS WIRE)--Talkdesk®, Inc., a global contact center leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact center solution ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public ...