GRAND RAPIDS, Michigan (WXMI) — Five people celebrated a different kind of graduation Wednesday at the 61st District Court in Grand Rapids, marking their completion of an 18 to 24-month program ...

FRANKLIN, Ind. — Just a year ago, when it came time to hand down a sentence for Level 6 felonies in Indiana, judges had little say on where those sentences were served. Now, a law that went into ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

Researchers examined problems related to the timing and scheduling of surgeries and patients' stays in recovery units. In collaboration with a hospital, they developed an integrated elective surgery ...