In this column, I have argued that the conventional practice and theory of change management could itself benefit from some overhaul. In this post, I will zoom out, summarizing nine key propositions ...

Organization design can seem unnecessarily complex; the right framework, however, can help you decode and prioritize the necessary elements. We have identified eight universal building blocks that are ...

At Slack, every one of our processes and features has been designed with the primary goal of making Slack a workplace tool that feels human. We see ourselves as our users’ hosts, and we want them to ...