Interfax-Ukraine

PrivatBank's corporate Net Promoter Score reaches 68.2%

The Net Promoter Score (NPS) of PrivatBank among corporate clients has been growing by several percentage points each quarter ...
The Sociable on MSN

From NPS to Growth: How Delivery Excellence Fuels Account Expansion: Op-Ed

For many organizations, the Net Promoter Score (NPS) is treated as just another reporting metric, a retrospective pat on ...
Fast Company

Net Promoter Scores are dead—here’s a better way to understand what your customers think

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
RetailBiz

Is NPS still the ultimate metric for customer experience?

If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

Scality achieves exceptional Net Promoter Score of 85 across RING and ARTESCA, validating world-class customer satisfaction

Scality, a global leader in cyber-resilient storage software for the AI era, today announced an exceptional Net Promoter Score (NPS) of 85 across its flagship products, Scality RING and Scality ...

Forvis Mazars achieves Net Promoter Score of 84, reinforcing commitment to Unmatched Client Experience

“Achieving a Net Promoter Score of 84 is a powerful affirmation of our client-first culture,” said CEO Tom Watson. “We are proud of this recognition, and even more focused on what comes ...