The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. “Digital frustration is happening from the top down ...

It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...

The content featured in this article is brand produced. Diana Rhoten smiles as she looks up at the ceiling of her New York home office. She’s paused in mid thought as she recalls the details of a ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...

On March 11, the novel coronavirus disease was declared a pandemic by the World Health Organization. Now that it’s October I’m mostly embracing the uncertainty and vast changes of the pandemic, as ...

Human factors (also referred to as human factors psychology and human factors engineering) is an applied field of study that examines human abilities, limitations, behaviors, and processes in order to ...

Innovation isn't just ideation; it's a sustained problem-solution fit through testable hypotheses, lean startup methods, MVPs ...

Often, proponents of human-centered design think about making change by streamlining a process or building an easier-to-use form or app. (Photo by Daria Nepriakhina on Unsplash) This is your first of ...

The Department of Veterans Affairs’ approach to human-centered design so far appears to have benefitted from remote evidence gathering, according to a user design leader at the department. Speaking on ...