Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

Having a thorough grasp of what your customers think of you and your brand is vital to your ability to market to them well. Did they see the humor in your last campaign? How do they like your latest ...

UCSF researchers are studying whether large language models, a type of artificial intelligence (AI), can analyze the clinical notes of multiple physicians and other care providers to improve the ...

Taking a page from market research tactics, UC San Francisco experts are studying whether artificial intelligence (AI) can improve diagnosis of a complex liver condition by using the clinical notes of ...

In today’s digital world, the real value of social media lies in understanding conversations—not just counting likes or followers. For creators, marketers, and businesses alike, the comment section on ...