The Quality Service Contractors (QSC) has debuted new online training courses designed to help members and their employees improve customer service skills without leaving the office. By logging into ...

For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Mandatory, year-long customer-service training program ...

Congrats on getting your customer experience (CX) or customer service improvement initiative off the ground. Nothing could be more essential in today’s world, a world where customer experience is ...

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service. Here are five of the most frequent customer service mistakes I ...

Blind spots can sabotage the thinking of even the most well-versed and experienced experts. Here are five areas I've seen expert advice in customer service and customer experience go off course from ...

Enid Regional Development Alliance has partnered with other organizations in the community to bring a new customer service training program to Enid. The program, called Producing Resourceful, ...

Your customer service team interacts directly with your customers, especially when they have a problem. As a result, they’re a crucial part of driving customer satisfaction and building brand loyalty.

DAYTON, Ohio (WDTN) — A local Dollar General that faced backlash after a viral social media post made by the mayor has led to the implementation of a new customer service training program for Trotwood ...

OK - THAT quote is definitely over the top! But the extremity of what Bastiat (b. 1801, d. 1850, a French economist, legislator, and writer who championed private property, free markets, and limited ...