PRESSADVANTAGE – Rocket CRM has announced the implementation of an enhanced Landing Pages feature, developed to support ...

CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

If your CRM performance is uneven or failing lately, you’ll probably find deficiencies in Communications, Training or Data Quality. Regular attention and resourcing will help. Every organization ...

If your CRM performance hasn’t been living up to your expectations due to a lack of communication, training or data quality, you aren’t alone. Respected research organizations have been saying for ...

Companies that are having the most success with their CRM implementations are following 10 best practices, which Forrester Research has laid out in a new report. In researching companies from ...

Businesses often encounter challenges in configuring their customer relationship management (CRM) platforms, whether because of requirements specific to their organization or industry or a lack of ...

Amid the hype and a burgeoning customer base, on-demand CRM has become all the rage. But as with any CRM deployment, potential users still need to weigh the relative merits before deciding if ...

Salesforce, Inc. (NYSE:CRM) is one of 10 AI stocks that will skyrocket. Salesforce, Inc. (NYSE:CRM) has introduced Agentforce 3, the latest version of its digital labor platform designed to help ...

As with any maturing product category, CRM applications have evolved over time from point applications to best of breed solutions to end-to-end suites. This report examines some common styles of ...

The Australian Taxation Office has kicked off the initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next ...